Shipping Policy
Every order deserves a careful send-off. This policy explains how we prepare, ship, and support RockHoops Collectibles orders in plain English.
Last updated: August 4, 2026
Processing your order
RockHoops Collectibles prepares and ships orders from Florida. When practical, we target same-day dispatch for orders placed during our operating window. Otherwise, we aim to dispatch within one business day.
Processing time is separate from carrier transit time. Certain orders may take longer to prepare when we need to verify order details, protect a collectible for transit, or address an unexpected fulfillment issue. If we need additional information to complete your order, we will contact you using the details provided at checkout.
Where we ship
At this time, RockHoops Collectibles ships to customers in the United States. Availability may vary by destination or product, and the shipping options shown for your order at checkout are the options currently available to you.
Rates and checkout
Shipping rates and available delivery options are presented during checkout before you complete your purchase. The amount shown at checkout applies to your order based on the available options, destination, and order details.
Unless a shipping offer is clearly displayed at checkout, shipping is not included in the product price. Please review your selected shipping option and total before placing your order.
Delivery estimates
Any delivery timing shown by a carrier or at checkout is an estimate, not a guaranteed arrival date. Actual transit time depends on the carrier, service selected, destination, weather, holidays, and other conditions outside RockHoops Collectibles' control.
Once an order has been accepted by the carrier, transit updates are provided by that carrier. We appreciate your patience when carrier networks experience delays.
Order tracking
When tracking information is available, we will provide it through your order details or order related communications. It can take time for a carrier to scan a package and begin showing movement after a shipping label is created.
Please use the carrier's tracking updates as the most current view of an order in transit.
Address accuracy
Please review your delivery address carefully before submitting an order. We rely on the address provided at checkout and may be unable to change an address after an order enters processing or ships.
If you notice an error, contact us promptly. We will review what is still possible, but we cannot promise that a change, reroute, or cancellation can be completed.
Lost, delayed, or damaged packages
If your tracking appears stalled, a package has not arrived, or an order arrives damaged, please contact RockHoops Collectibles promptly so we can review the details with you. Include your order number, a short description of the issue, and photos of the package and contents when damage is involved.
Please inspect delivered packages as soon as possible and keep the packaging until the matter is reviewed. We will assess shipping concerns case by case and work with you on the appropriate next steps.
Shipping support
We're here to help.
For a shipping question or issue, send our team your order number and the details we need to take a closer look.