Privacy Policy
Your trust is part of every collector experience. This policy explains, in plain English, how we handle personal information when you shop with RockHoops.
Last updated: August 4, 2026
Information we collect
We collect information you provide when you place an order, create an account, contact us, or otherwise interact with RockHoops Collectibles. This can include your name, email address, shipping address, phone number, order details, and the messages you send us.
We may also collect limited technical and usage information when you visit our storefront, such as device and browser details, IP address, pages viewed, and how you interact with the site.
Checkout and Payments
Checkout and payment processing are provided through the MadeThis platform. When you pay for an order, payment information is handled by the platform and its payment-processing partners. RockHoops does not receive or store your full payment-card number.
We receive the information needed to confirm your purchase, help with your order, and provide customer service.
Orders, Shipping, and Fulfillment
We use order and shipping information to process purchases, prepare and deliver collectibles, send order updates, address shipping issues, and prevent fraud or misuse.
Shipping carriers and fulfillment providers receive the information reasonably needed to deliver your order, such as the recipient name, delivery address, and contact details when required for delivery.
Customer support communications
If you email us or contact us about an order, we use the information in your message and related account or order details to respond, investigate concerns, and improve the collector experience.
We may keep a record of support communications so we can provide consistent help and resolve future questions about the same order.
Analytics and Cookies
We and the services that help us operate the storefront may use cookies and similar technologies to remember essential preferences, understand site performance, and learn which parts of the shop are useful to visitors.
You can usually control cookies through your browser settings. Disabling certain cookies may affect how some parts of the storefront work.
How we share information
We share personal information with service providers that help us run RockHoops Collectibles, including the MadeThis platform, payment-processing partners, shipping and fulfillment providers, website analytics providers, and tools used to support customers.
We may also share information when reasonably necessary to protect RockHoops, our customers, or others; comply with applicable law or a valid legal process; or take part in a business transition such as a merger, acquisition, or sale of assets.
We do not sell personal information for money.
Retention and Security
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining records, and meeting legal or operational requirements.
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online system is completely secure, so please use care when sharing information online.
Your Choices
You may ask us to update or correct information associated with you, or ask questions about the personal information we hold. Depending on where you live and the nature of your request, you may have additional rights regarding access, deletion, or limitation of certain uses of your information.
To make a request or manage communications from us, contact our team using the email below. We may need to verify your identity before completing certain requests.
Children's Privacy
RockHoops Collectibles is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review the situation.
Changes to this policy
We may update this Privacy Policy as our storefront, services, or legal obligations change. When we do, we will post the revised policy here and update the date at the top of this page.
Questions or requests
We're here to help.
For privacy questions or requests about your information, contact the RockHoops team. Please include enough detail for us to understand and respond to your request.